Cancellation & Refund Policy

At Annaya Agro Farms, customer satisfaction is important to us.

Order Cancellation

Orders can be cancelled within 12 hours of placing the order.
Once the order has been processed or shipped, cancellation requests cannot be accepted.

Refund Policy

Refunds will be processed only for cancelled orders approved before shipment.
If a refund is approved, the amount will be credited to the original payment method within 5–7 business days.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:
Notify us within 48 hours of delivery.
Share clear photographs of the product and packaging.
After verification, a replacement or refund will be provided as applicable.

Non-Refundable Situations

Refunds will not be provided for:
Change of mind after delivery.
Incorrect address provided by the customer.
Products damaged due to improper storage after delivery.